What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Navegador nâo aceita o JotForm

    Asked by Adalto on October 10, 2013 at 10:10 AM

    Desde ontem, que após terminar de preencher o formulário, ao enviar o navegar afirma que não está conseguindo se conectar com o JotForm e o relatório não é enviado.

    Veja: Finalização, Ata de audiência...  etc.

    Você pode me ajudar o mais rápido possível?

    É possível, ao invés de enviar o relatório pelo e-mail, ele ser eviado para um arquivo no computador?

     

     

    Grato

     

    Adalto

     

     

    JotForm style size font
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    JotForm Support

    Answered by KadeJM on October 10, 2013 at 11:01 AM

    Hello Adalto, I'm not quite sure that I understand your issue fully probably because I may be misunderstanding it due to the difference in languages between you and I. However, based on what I am reading it currently sounds like upon submission of your form from a user the user reached a page that displayed the form and site were offline. 

    I checked your account but I am not seeing anything wrong right now nor did I find anything to point to any previous problems so I think most likely what happened is that the user probably was filling out your form at a time when the site was experiencing heavy server traffic which may have caused the data to lag out after submitting it. At this point I would advise clearing your form cache then have the user try again since this all should have cleared up by now. Though if I am misunderstanding your issue and question then I do apologize and would like to request that you please try to explain more to us about the problem so that we can get a better grasp on your issue that you are having and we will gladly check it again.

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    Answered by Adalto on October 10, 2013 at 03:01 PM
    Ocorre que os navegadores em nehuma parte estão abrindo os formulários.
    Aparece uma mensagem que diz:
    Ops! O Google Chrome não conseguiu se conectar a form.jotformpro.com
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    *Atenciosamente*
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    *Adalto Neves*
    67 - 3423-0261 - Fixo
    67 - 9217-0770 - Tim
    67 - 9958-9095 - Vivo
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    2013/10/10 JotForm Support Forum
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    JotForm Support

    Answered by Mike_T on October 10, 2013 at 04:40 PM

    Is that happening when someone submit or when someone load the form? Can you please provide us with the link to the affected web page?