What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    certificate error

    Asked by youthencounter on October 10, 2013 at 11:25 AM

    One of our customers reported a certificate error when submitting one of our forms (only after submitting). We have some custom javascript on the form, so we host the html file on amazon s3, but it is still submitted to jotform (to https://submit.jotformpro.com. I am getting a certificate error now as well. We need this fixed ASAP.

  • Profile Image

    Answered by youthencounter on October 10, 2013 at 11:31 AM

    I was wrong, the certificate seems fine for me, I had a typo when I tested just submit.jotform.com, but the user still had an issue submitting, any help? He was using IE 9 on Windows Vista apparetly with an AOL connection.

  • Profile Image

    Answered by pinoytech on October 10, 2013 at 11:52 AM


    Sorry for the inconvenience that may have caused. Can you please share to us URL of your form or website URL if the said form is already embedded for further assistance?

    Thank you!