Unexpected error occured control_paypalSPB

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    jwarshaw20
    Asked on December 20, 2020 at 11:41 PM

    Hello,


    This phrase (Unexpected error occured control_paypalSPB) appeared on Winter Cup form under my account and I could not fix. can you address this issue and get back to me on this part?


    Thank you

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    Vanessa_T
    Answered on December 21, 2020 at 01:19 AM

    Kindly delete or fix the erroneous conditions on your form:

    1608531192_5fe03cf80f94f_02554.jpg

    Once done, please disconnect and reconnect your PayPal account. Make sure that you have a PayPal business account in order to collect payments using PayPal Checkout.

    https://www.jotform.com/help/542-how-to-integrate-form-to-paypal-checkout

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    jwarshaw20
    Answered on December 21, 2020 at 02:04 AM

    I followed your suggestion. I removed all conditions and I tried to reconnect PayPal again. It is not worked. I did multiple times with different gateways. still no luck. I am helpless at this moment.

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    Richie_P
    Answered on December 21, 2020 at 03:10 AM

    I have tested a cloned version of your form but I can't seem to replicate the issue when using PayPal checkout integration.

    Checked your form and it seems you may have not connected your form with PayPal checkout.

    1608538213_5fe05865c087b_3.png

    Please try connecting again and let us know how it goes.


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    jwarshaw20
    Answered on December 21, 2020 at 09:28 PM

    I did connect and each time I refresh (or leave and re-enter) this page, it disconnects. I do not know why it keeps doing that.

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    Vanessa_T
    Answered on December 21, 2020 at 10:32 PM

    Based on your last description, it looks like a cache issue.

    What I would suggest is you completely clear your browser cache first.

    How-to-clear-web-storage-in-your-browser

    Then clone your current form and connect the new form to your PayPal account.

    How-to-Clone-an-Existing-Form-from-a-URL

    How-to-integrate-form-to-paypal-checkout