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  • Profile Image

    Email form not coming to my email

    Asked by pickardent on October 10, 2013 at 11:49 AM

    Hello I set-up and tested the email form notification and it worked on MOnday  But I linked it to my url of www.mcstate.com/66 on the right side click on orientation registration and when you complete the form it is still not coming through to my email or my coworker dsetty@pickmcd.com 

    Page URL:
    http://www.mcstate.com/66

    email form email www hello
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 10, 2013 at 12:44 PM

    We apologize for this inconvenience. Unfortunately both of your recipient email on the said form are not on our bounce list. I took a close look on your notification settings in everything are all set properly. It should work with no problems.

    Please try adding our emails to your contact list for both the Web browser mail and to your desktop email client of your choice such as MS Outlook and Mozilla Thunderbird.

    Noreply@JotForm.com
    Noreply@FormResponse.com

    I also do advise to whitelist us our mail servers if incase this problem persists:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

     

    For further info and reference you can visit our specific User Guides that may address your issue.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    I also cleared your form caches on our server. It may help as well. Please let us know if the issue has been fixed by the above suggestions. Thank You!

  • Profile Image

    Answered by pickardent on October 10, 2013 at 02:32 PM
    It’s weird because I was getting them with our old account up to 2 weeks ago without any problems so I don’t think that this may be the answer but I of course will try it out.

    Tiffany Boles
    Marketing and Human Resources Manager
    Pickard Enterprises d.b.a. McDonald's
    3870 Virginia Ave., Suite 210
    Cincinnati, Ohio 45227
    513-527-5900 ext. 202
    513-527-5906 Fax

    cid:B3450588-E473-4D96-81F6-DD92FF296FE6@home
    _____
    The information contained in this e-mail and any accompanying documents is confidential, may be privileged, and is intended solely for the person and/or entity to whom it is addressed (i.e. those identified in the "To" and "cc" box). They are the property of McDonald's Corporation. Unauthorized review, use, disclosure, or copying of this communication, or any part thereof, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please return the e-mail and attachments to the sender and delete the e-mail and attachments and any copy from your system. McDonald's thanks you for your cooperation.

  • Profile Image

    Answered by pickardent on October 10, 2013 at 03:25 PM
    I figured it out it needed a semi colon and no space in the emails that I wanted the form to go to. Thanks for your help

    Tiffany Boles
    Marketing and Human Resources Manager
    Pickard Enterprises d.b.a. McDonald's
    3870 Virginia Ave., Suite 210
    Cincinnati, Ohio 45227
    513-527-5900 ext. 202
    513-527-5906 Fax

    cid:B3450588-E473-4D96-81F6-DD92FF296FE6@home
    _____
    The information contained in this e-mail and any accompanying documents is confidential, may be privileged, and is intended solely for the person and/or entity to whom it is addressed (i.e. those identified in the "To" and "cc" box). They are the property of McDonald's Corporation. Unauthorized review, use, disclosure, or copying of this communication, or any part thereof, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please return the e-mail and attachments to the sender and delete the e-mail and attachments and any copy from your system. McDonald's thanks you for your cooperation.