aaaaaaaaack my form is gone????

  • Profile Image
    ElevateTheArts
    Asked on October 10, 2013 at 01:08 PM

    not just disabled but entirely gone when i logged in to pay to upgrade this morning??

     

    if i upgrade will it come back? will i get all my saved submissions????????

  • Profile Image
    guilledutra
    Answered on October 10, 2013 at 01:26 PM

    Hi,

    your forms are have been disabled because you reached  upload  available space(100mb free accounts). 

    You can upgrade your account to a paid plan  with a higher upload space limit, or delete some submissions in order to free up some space and get your forms available again. 

    Your submissions still available, if you decided to upgrade you will not need to delete submissions. 

    How to delete submissions:

    From "MY FORMS" page:

    1- Select your form form the list.

    2 - Click on "Submissions".

    You can select which submission to delete, or delete all submissions

     

    hope it helps

    please let us know if you need further assistance

    Thanks