What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    aaaaaaaaack my form is gone????

    Asked by ElevateTheArts on October 10, 2013 at 01:08 PM

    not just disabled but entirely gone when i logged in to pay to upgrade this morning??


    if i upgrade will it come back? will i get all my saved submissions????????

    Page URL:

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 10, 2013 at 01:26 PM


    your forms are have been disabled because you reached  upload  available space(100mb free accounts). 

    You can upgrade your account to a paid plan  with a higher upload space limit, or delete some submissions in order to free up some space and get your forms available again. 

    Your submissions still available, if you decided to upgrade you will not need to delete submissions. 

    How to delete submissions:

    From "MY FORMS" page:

    1- Select your form form the list.

    2 - Click on "Submissions".

    You can select which submission to delete, or delete all submissions


    hope it helps

    please let us know if you need further assistance