Billing issue

Hey there, i would like to upgrade my plan to Bronze but I have an issue with billing (please check here) :

Can you please assist ? Thank you !

Apologies for the inconvenience caused.

Seems like you had an active subscription before and the system is trying to use your previous payment method for the new subscription, I would recommend you to kindly try using incognito mode, if the problem persists, please let us know the plan and payment schedule you want to purchase.