Billing issue

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    Asked on December 21, 2020 at 12:45 PM

    Hey there, i would like to upgrade my plan to Bronze but I have an issue with billing (please check here) : 1608572665_5fe0def924bae_

    Can you please assist ? Thank you !

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    Answered on December 21, 2020 at 02:45 PM

    Apologies for the inconvenience caused.

    Seems like you had an active subscription before and the system is trying to use your previous payment method for the new subscription, I would recommend you to kindly try using incognito mode, if the problem persists, please let us know the plan and payment schedule you want to purchase.