Send an autoresponder more than 30 days after submission

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    Piette_Sara
    Asked on December 21, 2020 at 11:03 PM

    Hi there,

    I would like to send an autoresponder 60 days from any submission. I see a way to send one up to 30 days later, or on a specified date. Is there a way to send one a specified number of days after submission, greater than 30 days?

    Thanks

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    ashwin_d
    Answered on December 22, 2020 at 01:32 AM

    Unfortunately it is currently not possible to set the send email later after 60 days. It has only option to send email immediately or after 1, 2, 3, 7, 14 or 30 days apart from sending it on a specific date. Please check the screenshot below:

    1608618545_5fe192316c4ed_submissionDate.

    I am creating a feature request ticket and escalate it to our backend team. We will get back to you as soon as we have any update from them.

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    Piette_Sara
    Answered on December 22, 2020 at 06:24 PM

    Thank you

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    ashwin_d
    Answered on December 23, 2020 at 06:08 AM

    Please note that you can add a date field in form which can be selected in auto-responder email alert on which date you want email to be sent. Here are the steps you need to follow:

    #1. Add a hidden date field in form and set it to display current date as default date.

    #2. Add another hidden date field in form on which date you want to send email.

    #3. If you want to send email after 35 days or 60 days or after any specific number of days, please add condition in form to read the current date and add the number of desired days.

    #4. Edit email alert of form and select the hidden date field in "Send email later" setting. Please check the screenshot below:

    1608721606_5fe324c6a217e_date.gif

    Please take a look at the following demo form and see if it works as expected: https://form.jotform.com/203572829189972

    Feel free to clone this form in your closer look. The following guide should help you in form cloning: https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

    Hope this helps.

    Do get back to us if you have any questions.