What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot log into my account.

    Asked by Vanessa Clayton on October 10, 2013 at 08:33 PM



    When I click on my presaved log in the system did not accept it. I clicked on forgot my password and entered my email - and it said my email address does not have an account.

    Can you please look at my account to see what is happening?


    My links to my forms are still working. Maybe my log info is scrambled?


    I use Jot Form for my business so this is a time sensitive issue. I would appreciate you getting back to be as quickly as possible!


    Thanks so much!


    Vanessa Clayton


  • Profile Image

    Answered by khrisell on October 10, 2013 at 11:19 PM


    I am able to see that you have a guest account only. Can you provide the links to your form so that I can check the form from what account it is associated with.

    Thank you and I will wait for your response to assist you further.

  • Profile Image

    Answered by Vanessa Clayton on October 10, 2013 at 11:32 PM



    Thanks! I have been using this service for months and have never had any issues. Any help you can offer if really appreciated!


    Here is a form link: http://form.jotform.us/form/31767123319151





  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 11, 2013 at 12:15 AM

    Hello Vanessa,

    Upon checking, I found that this form is associated with account with username "omliving". The email address of this account is "dee***@omliving.net".

    If you have access to this account, you can reset the password by clicking on the "Forgot Password" link which can be found in JotForm sign in screen:

    Hope this helps.

    Thank you!