I cannot log into my account.

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    Vanessa Clayton
    Asked on October 10, 2013 at 08:33 PM

    Hi!

     

    When I click on my presaved log in the system did not accept it. I clicked on forgot my password and entered my email - and it said my email address does not have an account.

    Can you please look at my account to see what is happening?

     

    My links to my forms are still working. Maybe my log info is scrambled?

     

    I use Jot Form for my business so this is a time sensitive issue. I would appreciate you getting back to be as quickly as possible!

     

    Thanks so much!

     

    Vanessa Clayton

     

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    khrisell
    Answered on October 10, 2013 at 11:19 PM

    Hello,

    I am able to see that you have a guest account only. Can you provide the links to your form so that I can check the form from what account it is associated with.

    Thank you and I will wait for your response to assist you further.

  • Profile Image
    Vanessa Clayton
    Answered on October 10, 2013 at 11:32 PM

    Hi!

     

    Thanks! I have been using this service for months and have never had any issues. Any help you can offer if really appreciated!

     

    Here is a form link: http://form.jotform.us/form/31767123319151

     

    Thanks!

     

    Vanessa

  • Profile Image
    ashwin_d
    Answered on October 11, 2013 at 12:15 AM

    Hello Vanessa,

    Upon checking, I found that this form is associated with account with username "omliving". The email address of this account is "dee***@omliving.net".

    If you have access to this account, you can reset the password by clicking on the "Forgot Password" link which can be found in JotForm sign in screen:

    Hope this helps.

    Thank you!