I cannot download the picture provided by the respondent

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    Ijeoma 
    Asked on December 22, 2020 at 02:04 AM

    Please fix this problem. My solitary form disables itself each time a new respondent completes it. I tried to download the picture provided by the respondent and this is the error message I received.

    Screenshot
  • Profile Image
    Gaetan_B
    Answered on December 22, 2020 at 02:22 AM

    Hello,

    It looks like you're not logged into your account.


    Could you go to your account's settings (https://www.jotform.com/myaccount/settings) and untick the following box:

    1608621727_5fe19e9f79739_


    This should allow you to download the picture directly from your email notification.


    Should you have any further inquiries, do not hesitate to reply to this thread

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    peacefuljoyfulwomen
    Answered on December 22, 2020 at 02:55 AM
    Thank you very much.
    ...