What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    CANCEL subscription

    Asked by kmadd7 on October 11, 2013 at 01:17 AM

    I am trying to cancel my acct.  It keeps saying it is scheduled to cancel manually?  I don't know what this means?

  • Profile Image

    Answered by kmadd7 on October 11, 2013 at 01:20 AM

    I cancelled like it instructs you to do, but it still billed me. I only wanted this for 1 month to help out w/ a benefit.  furthermore, by it not cancelling 2 days ago, someone added a tshirt order and messed up our order.  PLEASE REFUND October's charge.

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 11, 2013 at 01:52 AM


    Your account is now downgraded to free. To cancel your subscription, please do the following steps.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed instruction on how to cancel a Paypal subscription.


    I have already processed a full refund for the charged made this month. Paypal refund may normally take 5 to 10 days before it'd reflect back to your bank account.

    Should you have further queries, feel free to let us know. 


  • Profile Image

    Answered by jeanettebmz on October 31, 2013 at 07:47 PM

    I have refunded the last charge as per your request, sorry for the delay

  • Profile Image

    Answered by CREATIVOGRAFICO on September 02, 2015 at 12:29 PM

    I did not pay throug pay pal, i did it with credit card. This answer do not help me with my cancellation. I need to know exactly how to do it! 

  • Profile Image
    JotForm Support

    Answered by david on September 02, 2015 at 03:17 PM


    I believe I followed up in your other thread here:


    According to our logs, your subscription has already been cancelled.  If you have any further questions, please follow up in your other thread and we will be happy to help.