I get "Error switching plan" when I try to upgrade

  • Profile Image
    Asked on October 11, 2013 at 03:26 AM

    When I try to upgrade from Premium to Economy I get "Error Switching Plan" message. My current subscription is canceled but valid thru Nov 26. How do I reactivate my subscription and upgrade to economy?

  • Profile Image
    Answered on October 11, 2013 at 03:43 AM


    In order for us to fix this, Kindly login to your account then post another thread so that we could switch the account to free then that would let you upgrade to Economy. I can see that you are not logged in when you post this thread.

    Please login and post another thread and post a request so that we could process the cancellation so that you can upgrade your account to economy.

    Thank you and I will wait for your post to assist you further.