Is the Notes feature visible to others

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    darceysmith
    Asked on December 22, 2020 at 12:57 PM

    When I add a note using the inbox view on forms, is that note then visible to the customer that submitted the form? Or is that note only visible on the admin side of the form?

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    VincentJay
    Answered on December 22, 2020 at 01:31 PM

    Hi,

    Yes, it is visible to anyone who can access the inbox page. Here's a screenshot of what it looks like:

    1608661878_5fe23b7638fcb_vd6t363.png

  • Profile Image
    darceysmith
    Answered on December 22, 2020 at 01:44 PM
    So who all can access the inbox page?
    On Tuesday, December 22, 2020, 12:31:29 PM CST, Jotform wrote:

    A new response has been received: Answered by VincentJay

    Hi,
    Yes, it is visible to anyone who canaccess the inbox page. Here's a screenshot of what it looks like:
    View this thread on browser » Unsubscribe Thread 1608661888
    ...
  • Profile Image
    Gaetan_B
    Answered on December 22, 2020 at 02:37 PM

    Hello,

    In your case, it is only you.

    We have another type of accounts that allows multiple users to access the same forms.


    Should you have any further inquiries, do not hesitate to reply to this thread

  • Profile Image
    darceysmith
    Answered on December 22, 2020 at 02:44 PM
    I just wanted to make sure that customers that submit the form are not able to see any notes that are attached. Thank you for your help!
    On Tuesday, December 22, 2020, 01:37:40 PM CST, Jotform wrote:

    A new response has been received: Answered by Gaetan_B

    Hello,
    In your case, it is onlyyou.
    We have another type of accounts that allows multiple users to accessthe same forms.
    Should you have any further inquiries, do nothesitate to reply to this thread
    View this thread on browser » Unsubscribe Thread 1608665856
    ...
  • Profile Image
    jonathan
    Answered on December 22, 2020 at 03:45 PM

    Yes. The Notes you add in your form's submission Inbox are not visible to the users/customers. Only you can view/read those notes.

    Contact us anytime should you require further assistance.