Storage still full after deleting submission

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    Asked on December 22, 2020 at 01:28 PM

    i have paid a basic subscription today and deleted all the forms data yet i can see a message that storage has been exhausted. Plz suggest what to do

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    Answered on December 22, 2020 at 02:12 PM


    Thank you for reaching out.

    Please note that the deleted submissions end up in the trash. This is a security measure to avoid any accidental deletion that would be permanent.

    You have to empty the trashed entries:

    1. Click the three vertical dots icon on the main submissions tab.
    2. Click the Trashed entries option.
    3. 2020-10-11-016.png
    4. In the trash section, check the Select All option.
    5. Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done!

    Should you have any further inquiries, do not hesitate to reply to this thread

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    Answered on December 24, 2020 at 08:11 AM
    Despite doing the above it still says storage full
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    Answered on December 24, 2020 at 08:24 AM


    I have cleared the cache of your account.

    Please try again and let me know if it works, thanks.