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asifjamilakhtarAsked on December 22, 2020 at 1:28 PM
i have paid a basic subscription today and deleted all the forms data yet i can see a message that storage has been exhausted. Plz suggest what to do
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Gaetan_BReplied on December 22, 2020 at 2:12 PM
Hello,
Thank you for reaching out.
Please note that the deleted submissions end up in the trash. This is a security measure to avoid any accidental deletion that would be permanent.
You have to empty the trashed entries:
- Click the three vertical dots icon on the main submissions tab.
- Click the Trashed entries option.
- In the trash section, check the Select All option.
- Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done!
Should you have any further inquiries, do not hesitate to reply to this thread
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asifjamilakhtarReplied on December 24, 2020 at 8:11 AMDespite doing the above it still says storage full
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Yau_CReplied on December 24, 2020 at 8:24 AM
Greetings,
I have cleared the cache of your account.
Please try again and let me know if it works, thanks.
Best,