I've lost all my forms.... I need to know, How I can retrieve them.

  • Profile Image
    Spruill_Elba
    Asked on December 22, 2020 at 02:45 PM


  • Profile Image
    Gaetan_B
    Answered on December 22, 2020 at 03:50 PM

    Hello,

    Thank you for reaching out.


    I only see one form associated with your username.

    Maybe you also have a second account?

    Would you by any chance have another email address, like a professional email?


    Should you have any further inquiries, do not hesitate to reply to this thread

  • Profile Image
    Spruill_Elba
    Answered on December 22, 2020 at 04:11 PM
    elba@berkeleyorthodontics.com
    Let’s try the business email
    Sent from my iPhone
    ...
  • Profile Image
    Mike_G
    Answered on December 22, 2020 at 06:25 PM

    The email address you have provided in your last reply is the email address linked to the account you are contacting us from on this ticket.

    However, I have checked the mail logs of that email address and found an email alert that was sent from the submission of a form under another account with an email address that shares the same domain as the email address you provided.

    The username of the other account is BerkeleyOrtho and it is linked to o***ne****s@ber*****ort*****tics.com.

    Feel free to let us know if you need any further assistance.