Smart PDF Forms: getting an error when uploading a fillable PDF form

  • Profile Image
    mlopresto
    Asked on December 22, 2020 at 04:04 PM

    Hello,

    I am having issues trying to import a PDF into the Import Form area of Create a Form.

    The error: We're unable to read this PDF file. Please upload another PDF form.

    Here is the link to the form.

    Please advise.

    Thank you,  

    —Mark

  • Profile Image
    Welvin
    Answered on December 22, 2020 at 05:48 PM

    Hello Mark,

    We apologize for the inconvenience.

    I was able to replicate the same when uploading the same file. It seems to be not fetching the fillable section or it is failing for this PDF document.

    I have escalated this ticket to our backend team for further investigation. If we have an update, we'll let you know here.

    Thank you for reporting.