What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The problem is that you have set 2 kinds of redirects that concerns the Thank You message.
1. Is from the Thank You Wizard. This works fine on its own.
2. In the Conditions Wizard, you have set a redirect after submission. As you can see here it is set to blank. It does not redirect at all.
You may choose to edit this and put the same URL and delete the other one from the Thank You Wizard above or you can just delete this whole condition and let the Thank You Wizard take over
Please let us know if this has solved your issue. Thanks