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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am having problems changing my Profile Avatar

    Asked by TickleBeeModels on October 11, 2013 at 12:27 PM

    It will not let me upload an avatar, even though it is perfect size and shows the preview. It constantly says OOPS Something went wrong when I try to save. I left the area and came back to it and when I clicked to edit the avatar it showed the picture I had uploaded before but still says something went wrong and doesnt show my avatar on my profile.

    avatar size preview picture profile avatar change avatar
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    JotForm Support

    Answered by KadeJM on October 11, 2013 at 01:56 PM

    Hello, To my knowledge this should be working normally but we do appreciate you bringing this to our attention. May I ask what Image you are trying to upload as your avatar? I would like to suggest that you try clearing your browser cache then attempt to change it again to see if this helps. If that doesn't help then would you mind if we tested this Image for you so that we can help you to change it to what you want for your Avatar. 

    Alternatively something else you may want to try is something called Gravatar. So as long as your email and information matches between here and there our System will recognize this since we are connected to them as this overrides the default JotForm Avatar putting whatever you have there here as your Main Profile Avatar so you can try using that instead if you wish. This is where my Avatar comes from as an example.

     

     

    Currently I see that your Profile is showing you have a Bee on a Flower as an Avatar. 

  • Profile Image

    Answered by TickleBeeModels on October 11, 2013 at 02:52 PM
    I tried it again after sending this question to you it worked. Thanks
    Tickle Bee Models
    Where Beauty is all the BUZZ!
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    JotForm Support

    Answered by Mike_T on October 11, 2013 at 04:05 PM

    We are happy to hear that he issue is solved. Thank you for using our service :)