The ability to use CashApp and Zelle

  • Profile Image
    Asked on December 23, 2020 at 03:13 PM

    Are we able to add cash app or zelle as an option?

    Why does the PayPal payment through jotform remain in pending status so long?

  • Profile Image
    Answered on December 23, 2020 at 04:21 PM

    Hi brandimechols, thank you for reaching us.

    It looks like you have pending incomplete payment in your form:203508610733146. This is caused when your user closes the browser before the payment was complete or their payment method was declined. 

    Regarding your question about CashApp and Zelle, please kindly allow me to escalate this issue to our back-end team for evaluation. We are unable to provide the exact ETA when it will be available, but we will notify you through this ticket as soon as we have updates.

  • Profile Image
    Answered on December 23, 2020 at 04:33 PM
    Ok. Thank you! As I have two payments pending.
    Please keep me updated! Thanks a mil