I noticed we receive two files for every form submission.

alivationhealth1
Asked on December 24, 2020 at 05:02 AM

I noticed we receive two files for every form submission. One being the actual form in a PDF and a PNG file containing just a signature. Is there any way to get rid of the signature being sent? I think we just want to collect the PDF.

This is a re-post of a comment on How to Integrate a Form with Google Drive
Rehan

Jotform Support

Answered on December 24, 2020 at 05:24 AM

Greetings,
This is actually a primary function of the Google Drive integration. It adds all the uploaded files and also creates a PDF. The signature field is converted into an images as soon as the form is submitted and also handled as an image. This is why you see it separately as well.
Should you have any other questions or concerns, please let us know.
Thanks