Downgraded and was automatically billed.

onecaretransport
Asked on December 25, 2020 at 03:31 PM

Hello,
I did not realize that I was being automatically billed. I downgrade to free because I no longer need the service. Is there a way for me to get a prorated refund?

This is a re-post of a comment on How Can I Cancel My PayPal Subscription?
Kenneth

Jotform Support

Answered on December 25, 2020 at 06:08 PM

Thank you for reaching support,
I have now canceled the subscription and issued a refund of $190.00. It will be reflected on your account within 5-10 business.
Let us know if you need any further assistance.
Best.