What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the payment not functioning correctly when I preview or embed it?

    Asked by masuc on October 12, 2013 at 05:28 PM

    Whenever I add a payment option to my form, instead of having a box which you can checkmark, it gives me numbers such as 1007.

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    JotForm Support

    Answered by EltonCris on October 12, 2013 at 07:08 PM


    The problem was due to the messy horizontal line html code. I've fixed it for you, check your form now.

    I've replaced it with this:

    <hr style="height:2px" color="black"/>

    If you come across any issues again, let us know here.


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    Answered by masuc on October 13, 2013 at 02:26 AM

    Thank you so much!