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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    all my forms have disappeared

    Asked by gifts3843 on October 13, 2013 at 05:09 AM

    hi,

     

    i was creating and editing my forms and they have all disappeared from my forms.

     

    i have no forms but they all still work on my website.

     

    i need them to show in my forms page though as i edit and clone them from there, it was a custom design aswell and i cannot make the same design again either.

     

    please correct this, i need all my forms to show in my list, they show in history but i cannot clone them etc.

     

    thanks, this is for my business and was happy with the service and was going onto a paid account next week but now they have all disappeared and really put me behind.

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 13, 2013 at 05:25 AM

    Hi,

    I can view all the forms in your account "gifts3843". 

    The problem might be related with your browser. Can you please try to logout from your account, clear your browsers cache and relogin? This sometimes help. Please make sure to relogin after clearing your browsers cache.

    Let us know if this doesn't help. Thanks!

  • Profile Image

    Answered by besting10 on February 10, 2014 at 12:03 PM

    Not only did my forms disappear, but so did my account. I tried to log back in with my email address...and you system doesn't have my email to forward a login process. 

    Plus, all the forms I had built disappeared on my website.

    Does this happen often?

  • Profile Image

    Answered by Carina on February 10, 2014 at 01:04 PM

    Please consult the answer on this thread:

    http://www.jotform.com/answers/330934-My-account-disappeared-#0

    Kindly let us know if you need more assistance.