What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Where are my forms?

    Asked by tiffixies on October 13, 2013 at 09:45 AM

    All my forms are gone. All contacts and order details of my customers are there. My trash is empty. Please HELP ASAP! 

    Page URL:

  • Profile Image

    Answered by EliezerN on October 13, 2013 at 11:54 AM

    Thanks for contacting us.

    I checked your account and tiffixes and I was able to see your forms in the MY FORM page:

    So in order to fix the issue I have clear your form caches, and I would also recommend you to do it from your side, please follow this steps:

    1. Click on the icon that seems a person.

    2. Select Account.

    3. Select Settings from the left side menu.

    4. Then click on Clear Caches.


    I would also suggest you to clear your browser caches and cookies, that might help.

    Please let us know if this works or if you need further assistance about this.