What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto Responder Problem

    Asked by afroroots on May 28, 2011 at 11:20 AM

    I cannot make the autoresponeder work.  When I test it it works fine, but when I add it to my website or just sharing the link I am not able to get it to work.

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    JotForm Support

    Answered by NeilVicente on May 28, 2011 at 01:51 PM


    I do not see an autoresponder in your 'Request a Catalog' form. Autoresponders have a small gear in the mail icon when you view it in the Email Alerts list.

    To learn more about creating autoresponders, please refer to this autoresponder user guide.

    Do not hesitate to contact us again if you need more assistance. Thank you.