What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error With Form Payments

    Asked by bjidentity on October 13, 2013 at 06:53 PM

    My account says I have had 8 payments and 2 more to go before I will have to upgrade. This is not true! I never recieved any payments from anyone. The times where the form was filled out was me and my team trying it out but we never entered our payment information. We only entered different amounts to see how much and how little the form would allow people to send. PLEASE CORRECT THIS. WE SHOULD BE ABLE TO GET THE 10 FREE AS ADVERTISED.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on October 13, 2013 at 07:20 PM


    The form "Donation for PowerCenter1"  http://www.jotform.us/form/32680809888168 

    already had 8 payment submissions... this is the reason for the warning message.



    Hope this clarify the matter.

    Please inform us if there is more we can help you with.