Why was my account disabled?

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    Lindi Talkington 
    Asked on December 29, 2020 at 07:24 AM

    I work for a church and am currently using the forms to allow our congregation to select which food items that want each week. All items are free to them.

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    Answered on December 29, 2020 at 07:34 AM

    Your account is suspended because the forms were found on your account and flagged as copyright logo scam.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2790374 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.