Why was my account disabled?

  • Profile Image
    Lindi Talkington 
    Asked on December 29, 2020 at 07:24 AM

    I work for a church and am currently using the forms to allow our congregation to select which food items that want each week. All items are free to them.

  • Profile Image
    roneet
    Answered on December 29, 2020 at 07:34 AM

    Your account is suspended because the forms were found on your account and flagged as copyright logo scam.

    1609245174_5feb21f61090e_

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2790374 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Thanks.