What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Am having trouble reinstalling paypal

    Asked by johannawise on October 14, 2013 at 01:34 PM

    I deleted the paypal button from my website because it was directing to the wrong page. I am now trying to reinstall it on my jotform and I get the message that I need to delete the old one first. I cannot find the old one on jotform. Help!

    Page URL:

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    JotForm Support

    Answered by ardy0689 on October 14, 2013 at 02:05 PM

    The error message you are receiving is pointing at the Paypal field or control that you have placed on the form.


    You have to delete either the old Paypal field or the old Paypal Pro field from the form editor before you can add a fresh new Paypal field.


    Alternatively, you may use our Paypal Apps to create a fresh new form without conflicts: You may choose the Paypal Integration App or the Paypal Pro Integration App.


    Please let us know if this problem still persists. Thanks

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    Answered by johannawise on October 14, 2013 at 02:13 PM

    Thanks - all set!

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    JotForm Support

    Answered by ardy0689 on October 14, 2013 at 02:26 PM

    You are welcome. Feel free to post any inquiries or concerns you may have in the future. Thanks