What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by bondilights on October 14, 2013 at 01:36 PM


    I have set my form with no problems however, when I test my form LIVE from my Contact Us page of my website, I do not recieve any mail. Also, I was informed that my email is BOUNCED??

    I am unable to recieve any emails form customers from my from on my website, and customers are unable to recieve any email from me,

    How do I go about and set the SUBMIT Button to direct the Sender's messages and details to MY INBOX?

    Thank You.


    Page URL:

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    Answered by khrisell on October 14, 2013 at 02:09 PM


    I have removed your notification email from the bounce list.

    Your email should be working now.

    Please refer to this guide to prevent this issue to happen in the future.

    Kindly try the test email and let us know if problem persists.
    Thank you for using JotForm.

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    Answered by khrisell on October 14, 2013 at 02:12 PM

    Kindly open a new thread (start from here) if you have further inquiry aside from not receiving email notification.

    So that we could better assist you with it and avoid any confusion.

    Again, thank you for using JotForm.