I am sending the form data to CRM using zapier but it gives error

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    Asked on December 29, 2020 at 02:17 PM


    I am using to send the data to CRM but it gives error Error (400): invalid_parameter -> Invalid phone number.

    I have changed that field to be numeric to be text but the issue remains. also used mask value but this is not working.

    can you please help?

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    Answered on December 29, 2020 at 04:26 PM

    We apologize for inconvenience. It will help us check accurately on the issue if you can provide us with more information.

    Please provide more details as to which JotForm/Zapier CRM integration you were using on the form.

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    Answered on December 29, 2020 at 04:47 PM

    Hi jonathan,

    Please find attached the error message received.

    I have found that the same form is successfully sending the data to sendinblue via Zapier but not using Integromat. 

    So not sure if the issue is with integromat, can you please check and confirm?

    Thank you


    Virrindra Sakpal

    +44 (0) 3301332504

    1609278377_5feba3a9aca17_Integromat Send

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    Answered on December 29, 2020 at 06:08 PM

    Thank you for providing us with the requested information. I have checked on our Integromat integration feature, but so far there was no issue reported related to it at this time.

    It could be possible the issue was on the specific field in the form only.

    What I suggest you try for testing purposes is to change the Phone Number field to a regular Textbox field only. Use the Short Text field as the Phone Number field instead.

    1609283153_5febb65139894_zzz 2020-12-30

    Then redo the field mapping steps in the integromat side. Make sure the form Short Text (Phone Number) field was mapped to the correct field in integromat.

    Please let us know how it goes.