What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications: How to update email address

    Asked by jegeorge on October 14, 2013 at 03:03 PM

     I am receiving completed form submission notifications via an old email address.  I have looked in all of my account setttings to make sure my new email address is updated and it is.  Please advise on how to direct submissions to the correct email.



  • Profile Image
    JotForm Support

    Answered by Mike_T on October 14, 2013 at 03:12 PM

    Thank you for contacting us.

    Let me please inform you that each form can have different email settings. I would like to recommend you to check the following article:

    Finding out E-mail Address used for submission notifications

    If you need any further assistance on this, please let us know. We will be happy to help.