What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    bounce list

    Asked by tymm on October 14, 2013 at 03:09 PM

    I am getting an alert when building and testing my new form that says "your address is on our bounce list - please contact support and asked to be removed..."

    HELP!

    bounce list bounce new form style size font
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 14, 2013 at 03:21 PM

    Hello, upon checking your account with username tymm and your main email address is in our bounce list. I have already removed them with this log message:

    tymm@comcast.net is IN the bounce list 

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta25.emeryville.ca.mail.c=
    omcast.net comcast 199.255.193.31 Comcast block for spam.  Please see http:=
    //postmaster.comcast.net/smtp-error-codes.php#BL000000'

     

    Please refer to these guides in order to avoid such problems in the future:

    How to setup email alerts to prevent email bouncing related issues
    Whitelisting JotMail IP Addresses