What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I being told my account is over its quota when I have integrated Dropbox on all forms?

    Asked by InternationalLegal on October 14, 2013 at 03:41 PM

    I have dropbox integrated on all my forms, but I received the email:

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 100.00 MB of upload space.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

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    I don't understand why it would be close to the limit when I don't have anything that is being stored on JotForm?

    dropbox integrated my account My Forms Submissions JotForm email style
  • Profile Image

    Answered by jeanettebmz on October 14, 2013 at 03:48 PM

    Every form that you create with our form builder will stored at JotForm servers first. If you create an integration with a 3rd party, the information will be forwarded, not bypassed.

    If you want to free up space, simply login to your account, go to My Forms, Select  the form and click on Submissions. Then delete the file links