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  • Profile Image

    We are not receiving the notification email from our form

    Asked by CanyonRental on October 14, 2013 at 04:16 PM

    We have our form embedded on our site and as of late we no longer get that submission emailed to us. I even changed my email address and that didn't work, so I changed it back

    Page URL:
    www.canyonrental.com/make-a-reservation

    email site
  • Profile Image

    Answered by EliezerN on October 14, 2013 at 05:05 PM

    Thanks for contacting us.

    You are not being emailed from your form because the email settings of your form are not quite correct:

    Please make sure to update the settings in this way:

    - Sender Name: choose the Name field of your form.

    - Sender Email: Choose our noreply@ default emails or you can setup custom sender email using any of these methods: 

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    - Reply-to Email: Choose the Email field of your form.

    So, your settings will look this way:

    However, if the issue still persists after updatin the settings, I would recommend you to onctact your email provider requesting them to whitelist our damain names: 

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    You can find more instruction to preven this kind of issues in this guide: How to setup email alerts to prevent email bouncing related issues

    Let us know if you  need further assistance with this or open a new thread to make nonrelated questions.

    Thanks