What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Question about Permissions Required Wording for Google Spreadsheet Integration

    Asked by Kris van der Starren on October 15, 2013 at 12:57 AM

    I just tried to create a form that would output results to a Google Docs spreadsheet but the permissions that the app wanted seem rather onerous. It asked for the permissions shown below. I can understand that it needs permissions on any file that the form creates but why does it say "any documents" all the way through the permissions?

     

    View and manage any of your documents and files in Google Drive

    List and search all of your documents and files in Google Drive

    Download any of your documents and files in Google Drive

    Create, move, copy, edit, or delete any of your documents and files in Google Drive

    Share or unshare any of your documents and files in Google Drive

    create a form app create move
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    JotForm Support

    Answered by EltonCris on October 15, 2013 at 01:27 AM

    Hi Kris,

    That's required in order for the integration to work. It needs to access your GDrive to create/edit the file. It has to be authenticated for integration purposes and there's no other else. Jotform will never ever access any of your files except the integrated file that is eventually updated after form submissions. The process of data is automatic and there's no manual process involved. JotForm will use this information in accordance with their respective terms of service and privacy policies.

    If security is your greatest concern, you can integrate your form with different gmail account that's not connected to any of your important files. You can also use Jotform's report feature instead. However, I don't think this is necessary

    Guides:

    Create an HTML Table Listing Report

    Grid Listing

    Thanks!

  • Profile Image

    Answered by Kris van der Starren on October 15, 2013 at 01:44 AM
    New response received
    Was the wording chosen by JotForm? JotForm seems like a reputable company
    but have wording saying "all my files" combined with a statement like
    "JotForm will use this information in accordance with their respective
    terms of service and privacy policies" essentially means that DotForm can
    access anything they want in my account and use it for whatever they want.
    As I'm sure you can understand, that makes me more than a little nervous.
    I've been using Google Apps for quite some time and I don't think I've ever
    seen an app/service have such open-ended permission statements/requirements.
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 15, 2013 at 02:24 AM

    Hi Kris,

    I have forwarded this to our higher ups for a review. I'm not sure if there's anything we can do on our end but it's good to let them know about this so we can get further information.

    Thanks!

  • Profile Image

    Answered by Kris van der Starren on October 19, 2013 at 10:54 PM
    New response received
    Any news from the higher ups? I would really like to start using JotForm
    but I'm very leery to link it with my Google Apps account until this
    permission issue is addressed.
  • Profile Image

    Answered by Cesar on October 19, 2013 at 11:51 PM

    Hello, 

    I do see that the ticket that was submitted has already been assigned to higher level support.

    They should be posting their updates on this thread once they have concluded the reason as to the choice of words in the integration prompt. Thank you.

  • Profile Image
    JotForm Support

    Answered by liyam on October 27, 2013 at 05:47 AM

    I apologize for this delayed response, Kris.

    Regarding the details on the integration, all wordings stated from the integration process are from Google. 

    Specifically, what Google is stating is that the integration may have the capability to move, edit, delete, create, and copy files because it is what Google's integration allows.  But so far we are using the integration for only specific features which we believe are the ones important for JotForm users with their Google accounts.

    Such features are those which can only create and edit/update (insert a new line) in a spreadsheet created by the integration. While for Google Drive, our integration can only push forward PDF and file attachments to your Google Drive account from your JotForm account. JotForm does not have a feature to move or delete your files in your Google account. 

    Please do take note that all these can only be done while your form is integrated with Google's products and you can have control to remove it anytime. We also fully respect our users' privacy so even if we may be able to include features that will enhance the integration's features, all these will be limited to the your JotForm and Google accounts. Also, no third party can access your Google account via JotForm.

    If you have further questions or concerns, please do let us know.  We'll be more than happy to explain to you further details.

    Warm regards.