What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still not receiving orders via email

    Asked by toledobanners on October 15, 2013 at 11:19 AM

    I have changed NOTHING in my preferences or notification or email, yet as happens about 3 times per year, you guys mess with something and I stop receiving orders. 

    I AM NOT RECEIVING MY ORDERS VIA EMAIL..........WHY???!!! I AM PAYING FOR THIS SERVICE, PLEASE PROVIDE SERVICE.

    email 3
  • Profile Image

    Answered by EliezerN on October 15, 2013 at 12:06 PM

    Thanks for contacting us.

    We deeply apologize for the inconveniences this may have caused, we'll do our best to get your issue resolved. Could you please confirm if this is the form you are having troubles with https://www.jotform.com/21997296330967?

    If so make sure to update the email settings of your form by chooseing the Email field of your form as the Reply-to Email:

    In this way you will have your settings complete and reduce the possibility that issues happen.

    I would recommend you to check your email spam folder, it could be that we are sending the notification emails but they are getting to your spam folder. In addition, please contact your email provider and request them to whitelist our domain names:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    Donn't hesitate to contact us if you need further assistance with this.

    Thanks

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    Answered by wafahome on October 15, 2013 at 01:17 PM

    hi...i kinda want to change my email that accepting the order..how am i suppose to do that??
    i mean i want to change the receiptent email...tq

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 15, 2013 at 01:48 PM

    Hi,

    in order to change the email notification recipient please follow this guide:

    http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope it helps

    Thanks