Still not receiving orders via email

  • Profile Image
    toledobanners
    Asked on October 15, 2013 at 11:19 AM

    I have changed NOTHING in my preferences or notification or email, yet as happens about 3 times per year, you guys mess with something and I stop receiving orders. 

    I AM NOT RECEIVING MY ORDERS VIA EMAIL..........WHY???!!! I AM PAYING FOR THIS SERVICE, PLEASE PROVIDE SERVICE.

  • Profile Image
    EliezerN
    Answered on October 15, 2013 at 12:06 PM

    Thanks for contacting us.

    We deeply apologize for the inconveniences this may have caused, we'll do our best to get your issue resolved. Could you please confirm if this is the form you are having troubles with https://www.jotform.com/21997296330967?

    If so make sure to update the email settings of your form by chooseing the Email field of your form as the Reply-to Email:

    In this way you will have your settings complete and reduce the possibility that issues happen.

    I would recommend you to check your email spam folder, it could be that we are sending the notification emails but they are getting to your spam folder. In addition, please contact your email provider and request them to whitelist our domain names:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    Donn't hesitate to contact us if you need further assistance with this.

    Thanks

  • Profile Image
    wafahome
    Answered on October 15, 2013 at 01:17 PM

    hi...i kinda want to change my email that accepting the order..how am i suppose to do that??
    i mean i want to change the receiptent email...tq

  • Profile Image
    guilledutra
    Answered on October 15, 2013 at 01:48 PM

    Hi,

    in order to change the email notification recipient please follow this guide:

    http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope it helps

    Thanks