What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Refund money for canceled subscription 9.95$

    Asked by controlledchaospro on October 15, 2013 at 01:02 PM

    Hello, I only use jotform for half the year leading up to our festival. From this time until Feb/March of next year I wont need the upgrade again. Cna you please refund me mu charge for this month that just posted to my account for 9.95$. I will upgrade next year again. Thank You.

    JotForm next charge hello
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    JotForm Support

    Answered by Welvin on October 15, 2013 at 02:07 PM

    Good day!

    I have requested the refund to our higher management. Refunds for Paypal Direct Payment will usually takes up to one week to be processed. You will be notified here when the process is done so with from Paypal.

    Thanks

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    Answered by jeanettebmz on October 31, 2013 at 07:53 PM

    As per your request I've refunded the last charge on Paypal