PDF is downloading without signature

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    Asked on December 31, 2020 at 02:40 PM


    We have a HIPAA compliant form that clients are completing. The signature appears in the spreadsheet as it is required to submit.

    When we go to download the document, the PDF does not have the signature included with the date stamp. This is the first time we are encountering this issue.

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    Answered on December 31, 2020 at 09:35 PM

    Hi there,

    The signature is not appearing in the PDF because it is not mapped on the Original PDF as you can see below.


    You can fix it by clicking "Add to PDF" as shown above.

    In addition to that, you may also have a look at this guide to learn more details about add signature to PDF.

    Let us know if you need further assistance.