Unable to login.

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    Frank Pimental 
    Asked on December 31, 2020 at 03:52 PM

    I have a record of my Username and Password, but when I entered them I could not gain access. After trying several times the system lock me out. I need to review several recently completed questionnaires sent by my clients. How can I overcome this? Can I send you my Username & Password to verify it? I really don't want to change my password again. Thanks.

    1609447328_5fee37a08ee38_

    Screenshot
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    Jed_C
    Answered on December 31, 2020 at 10:29 PM

    Your account username shown in your screenshot is correct, however, it looks like you have multiple failed login attempts. I would suggest that you try resetting your account password by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

    Let us know if that works.