What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I getting a PayPal error when I use my JotForm?

    Asked by anandatarot on October 15, 2013 at 06:05 PM


    I'm getting the "Return to merchant and try a different payment method, we are not able to process your payment using your paypal account at this time" error when using my JotForm.

    I've tried deleting and adding back in the payment section, but it still isn't working.

    Using just a plain PayPal button on my site works, so it isn't a PayPal problem.

    (I had to take it down so it isn't currently on my webpage.)

    Is there something I need to do in my PayPal account so that the form will work or is it some other problem? I'm really disappointed because I love how the form looks and functions.

    Thank you!

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    Answered by jedcadorna on October 15, 2013 at 06:26 PM


    I have made a test submission and wasn't able to reproduce the issue on my end. May I know on which part of the process are your getting this error message? It would be a big help if you can post a sample screenshot. We have a guide on how to post a screenshot in your reply. Have you tried clearing your browsers cache or tried using a different browser just to isolate the issue, maybe a browser parsing issue.




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    Answered by anandatarot on October 15, 2013 at 08:06 PM
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    Answered by anandatarot on October 15, 2013 at 08:08 PM

    Nevermind! I got it to work. It was my error. Thank you for your time!