What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What will happen to my unused submission monthly as a Paid plan owner?

    Asked by blackberry16 on October 15, 2013 at 08:40 PM

    Hello Support

     

    If I Update to Premium, i get 1000 submision payment, and used in one month only 15 payments of 1000 submissions payment, if i switch plan the next month to free again i lose the 985 submission payments i didnt use??, its not fair if next month i have to pay again for 9.95, please explain me.

     

    thank 

    Best Regards

    www.comodesbloquearunblackberry.com

    Submissions switch plan next www
  • Profile Image

    Answered by khrisell on October 15, 2013 at 08:53 PM

    Hello,

    As a premium user you are entitled 1000 Submissions, that includes the ff: Regular Submission, Secure Submission and the Payment submission.

    It resets every 1st day of the month for all the paid plans. The paid plan is advisable for users that receives a lot of traffic per month to avoid any disabling of the account when reached over 10 payment submissions.

    Please let us know if you need further assstance. We're here to help.

    Thank you for using JotForm. 

  • Profile Image

    Answered by blackberry16 on October 15, 2013 at 09:01 PM

    Hello,

    I understand is made for those people you say that use lot of traffic, but what about others??, what about those who only used 12 payments or 30 payments from 1000 payments given, so maybe the best suggestion i can take, is creating 5 account diferent, with same form, then i have 50 submissions payment?? We all know how to do this way, i hope JOTFORM can Make A better Plan For Those Who Cant , Manage This Type Of Plans. Remember JOTFORM SUPPORT, The Clients Are Your First Priority, if you dont solve our Issues, You Will Never Have the clue to go Straight.

    Best Regards

    www.comodesbloquearunblackberry.com

  • Profile Image

    Answered by khrisell on October 15, 2013 at 09:21 PM

    I totally understand your suggestion. But I do believe I have raised this inquiry last week.

    http://www.jotform.com/answers/278673-Can-you-give-me-a-lower-monthly-price-for-my-subscription-per-month#9

    It has been escalated to our higher level of support.

    Thank you for understanding regarding this matter as we really value the suggestions of our users. 

    Again, Thank you.