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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form ID is missing error in contact form.

    Asked by David on October 15, 2013 at 09:42 PM

    You run the contact form for Beachcomber.com. I am trying to complete the form to get in contat with them but I keep getting the error, "Form not found: Form ID is missing or ireegular". Please let me know waht I can do to complete the form or help Beachcomber get it set up correctly.

    Thank you,

    Dave

    Page URL:
    http://comberstore.myshopify.com/pages/contact-us

    contact form
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 15, 2013 at 10:30 PM

    Hello David,

    Upon checking your form, I found that you using your form's source code to embed your form. There are some missing part of codes. I do not see you have added any custom code and using your form's source code to embed your form is not required. You can simply use some other embed code.

    Have you already checked our guide on how to embed form in you shopify site? Here is a guide which should help you:  http://www.jotform.com/help/217-Adding-Form-to-Shopify-Store-Frontpage

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by David on October 16, 2013 at 05:12 PM
    Thank you for the quick follow-up however I am a customer looking to get in touch with the store that uses your form. Do you think you could help them get it fixed?

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 16, 2013 at 07:03 PM

    Hi,

    please use the standalone version of the form in order to confirm that the form will work,

    http://www.jotform.com/form/90112456371

    Thanks