What happens to submissions beyond our limit (10 payments for the free version)

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    Asked on October 16, 2013 at 12:13 PM

    We were using the free version of JotForm but were up to our 10 submission limit for secure submissions and payments.  What happens if someone submits a form once we've hit our limit?

    My understanding was that that information would be saved and available to me once I upgraded.  Is that not the case?  One person indicated to me that she filled out the form, but I have no record of it in my submissions database.  I have now upgraded to allow for more submissions, but I'm still not seeing any additional submissions.

    Thank you for your help.


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    Answered on October 16, 2013 at 12:44 PM

    Hello Gina, when you have reached your 10 submission limit or payment submissions, any forms that are using these kind of submission will stop working or will be disabled until you reach the next month to refresh your submission counters.


    You could still see the submitted payments at the time you reached your limit by going into your Submissions page and looking into your Incomplete Payments


    Please let us know if you need further assistance. Thanks

  • Profile Image
    Answered on October 16, 2013 at 12:50 PM

    What does "will stop working or will be disabled" mean?  Can users access the form but will get an error message when they try to submit, or they can go through the whole process, but we don't receive the information? Or can they not access the form at all?


    Thanks for clarifying!


  • Profile Image
    Answered on October 16, 2013 at 01:25 PM

    Hello Gina,

    Once you reach your submission limit, your account become over quota. All your forms will be disabled and your users will not be able to submit your form.

    When your user tries to access your form, they will get an error message which will say that the form over quota (This form has exceeded its allocated quota.). 

    Hope this answers your question.

    Thank you!