What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled forms but already paid for a monthly subscription

    Asked by Véronique Marchand on October 16, 2013 at 12:39 PM

    Bonjour, Hi,

    I bought monday the 9,95$ package monthly and today I receive an email who say that my form is disable. Is it possible for you to correct the situation because it's causing me a lot of trouble.

    Thanks to keep me informed.


    Véronique Marchand

    Page URL:

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    Answered by jedcadorna on October 16, 2013 at 12:53 PM


    I can see that your account was not yet registered and was used using a guest account (guest_32694100225041). Please try to register first for a FREE account then we can correct the status of your account.