Disabled forms but already paid for a monthly subscription

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    Véronique Marchand
    Asked on October 16, 2013 at 12:39 PM

    Bonjour, Hi,

    I bought monday the 9,95$ package monthly and today I receive an email who say that my form is disable. Is it possible for you to correct the situation because it's causing me a lot of trouble.

    Thanks to keep me informed.

     

    Véronique Marchand

  • Profile Image
    jedcadorna
    Answered on October 16, 2013 at 12:53 PM

    Hi,

    I can see that your account was not yet registered and was used using a guest account (guest_32694100225041). Please try to register first for a FREE account then we can correct the status of your account. 

     

    Thanks,