What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    thank you page cant customize

    Asked by iremitaustralia on October 16, 2013 at 08:47 PM

    hi, i just customize my thank you page for send post data. but whenever i try to test it and click the submit button its still show default thank you page. any solution?

  • Profile Image

    Answered by khrisell on October 16, 2013 at 10:02 PM

    Hello,

    May I know which form are you working on and having issues with so that I can investigate and replicate the issue on my end.

    Thank you and I will wait for your response to further assist you on this.

  • Profile Image

    Answered by iremitaustralia on October 16, 2013 at 10:07 PM

    hi,

     

    im working with my send money form. this <script type="text/javascript" src="//form.jotform.me/jsform/31988979989491"></script> i already customized my thank you page to iremit.com.au/thankyou/ but whenever i test my form it doesnt redirect to my customized thank you page. 

    thank you for the help! 

  • Profile Image

    Answered by khrisell on October 16, 2013 at 10:32 PM

    Hello,

    I have investigated and found a solution. Please use this URL instead iremit.com.au/thankyou/ on the Custom URL and it should fix the issue.

     

    Here's the working clone I have created. (Feel free to test it.)

    http://form.jotformpro.com/form/32888710868975

     

    Kindly let us know if you have further questions or inquiry.
    Thank you for using JotForm. 

  • Profile Image

    Answered by iremitaustralia on October 17, 2013 at 02:57 AM

    hi,

    thank you for helping. but still its not working. same thing i changed already the URL but still it redirect to default thank you page. i saw your submission in my database using the clone form that youve made but when i tried it still it redirect to default thank you page and the data doesnt show in my database.

  • Profile Image

    Answered by iremitaustralia on October 17, 2013 at 03:20 AM

    here same thank you page i received everytime i submit my form

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 17, 2013 at 03:23 AM

    Hello iremitaustralia,

    The reason why it is always redirecting to the default thank you message is because you have conditions in place to redirect to default message. Please check screenshot below: 

    As all your form fields are mandatory the above conditon is always satisfied and you always see the default thank you message.

    You may like to delete this condition for your custom thank you URL to work.

    Hope this helps.

    Do get back to is if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 17, 2013 at 03:26 AM

    Hello iremitaustralia,

    As stated in my previous reply, please delete your condition to redirect to default thank you message. That should solve your problem.

    Thank you!

  • Profile Image

    Answered by iremitaustralia on October 17, 2013 at 10:59 AM

    now i figured it out! thank you!

  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 17, 2013 at 12:29 PM

    In behalf of our colleagues, your welcome. Please do not hesitate to post your future concerns here on the forum. Thanks