What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How our database will be affected if we renew our subscription?

    Asked by FY_Experience on October 17, 2013 at 12:05 PM



    I beleive we had a premium account last year, if we renew at a economy, how does that effect our database, so that we know how much space we have left? Please provide information on how much space out of the available 10GB is left on our premium account? Is there a contact number for the support or this is the best way to reach you guys. 




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    Answered by EliezerN on October 17, 2013 at 02:20 PM

    Thanks for contacting us.

    I can see that your account FY_Experience is a free account since the last Sep 3, 2013 which means that your limits currently as free user are: 

    - 100 Monthly submissions.             - 10 SSL Secure Submissions            - 1 Sub User account

    - 10 Payments.                              - 100MB of Available Space   

    If you get a subscription with our Ecnomy plan your benefits will be as in the next image: 

    Please let us know if you need further assistance about this or kindly open a new thread to make unrelated questions.


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    Answered by EliezerN on October 17, 2013 at 02:23 PM

    Unfortunately we don't provide phone support. However, you can post your question at our forum where our support team will do the bes to help you with your needs.

    Thanks for using Jotform