What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my sub account showing almost full at 100 when I'm paying for 1000 per month?

    Asked by countryfry on October 17, 2013 at 08:23 PM
    sub account
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    Answered by jeanettebmz on October 17, 2013 at 08:27 PM

    That is because the sub-user was created as a free account and the forms are residing on that account rather than yours. A good advise would be to move the forms to your account and then share this with the sub-user. This way you'll have more quota .

    Let me know if you agree with me so we can move the forms to your paid account

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    Answered by countryfry on October 17, 2013 at 08:32 PM
    Then what is the point of having the ability of Creating a sub account? I
    have people in my office who need access to the forms, but I don't want
    them to have access to my primary account. I don't get it. Never seen this
    before.
    If I move these forms and give the sub account permission to see and edit
    them, will they then begin to count against my primary account? If so,
    let's move them and I'll open up the permissions.
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    Answered by Cesar on October 17, 2013 at 08:58 PM

    Correct, the quota will count on the primary account aslong as the the forms are stored on such account. Kindly list the forms and accounts on which they are located to help you have them transferred. Thank you

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    Answered by countryfry on October 21, 2013 at 09:48 AM
    I need to move all the forms into my main account that are in cthatcher and give cthatcher permision to use them.

    Just by way of suggestion, it would be a huge help to allow sub accounts to build their own forms and have the ability to make count toward the primary

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    JotForm Support

    Answered by guilledutra on October 21, 2013 at 10:26 AM

    Hi, 

    In order to confirm before moving the forms, do you need:

    Move all the forms from the cthatcher account to countryfry

    That's right?

    Once you confirm this, we can proceed on moving the forms.

    Thanks


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    Answered by countryfry on October 21, 2013 at 04:32 PM
    Yes. That is correct

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    JotForm Support

    Answered by ardy0689 on October 21, 2013 at 04:55 PM

    Hello, as per your request to move all the forms from cthatcher to your main account
    countryfry is now finished.

    All the permissions are set to view submissions and edit the forms.

    If you need further assistance, please do not hesitate to ask for help. Thanks