What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My password and/or username is incorrect.

    Asked by Luke on October 17, 2013 at 08:47 PM

    i'm usually signed in automatically but this one time it wasnt, i tried signing in but it wouldnt work. i typed in my username on the forgot password area and it says my reset info has been sent to my email. i go to my emails and i dont see it. is there any way you can tell me the email it has been sent to because i believe ive checked every one i know.

    Emails email forgot password checked
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    Answered by khrisell on October 17, 2013 at 09:15 PM

    Hello Luke,

    May I know the Form URL you have created to track the account, because I can see a guest account only under your email address.

    I will wait for your response to assist you further.

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    Answered by luke on October 17, 2013 at 09:29 PM

    here is the page on my wesbite i used for the form if thats what you ment: http://bfusws.weebly.com/apply-to-the-clan.html

    and i do not believe the email i used for this post is the one i used to create the form. i thought the one on the form was unitedsoldierswestand@aol.com

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    JotForm Support

    Answered by ashwin_d on October 17, 2013 at 09:41 PM

    Hello Luke,

    Upon checking your form, I found that it is associated with a guest account. This type of account is created when you don't register/login to your account and start building your forms. This means you do not have any registered account yet.

    You should sign up for a free JotForm account using the email address "unitedsoldierswestand@aol.com" and all the forms should automatically be moved to your new account. Do get back to us you do not see the forms in your new account and we will manually move them.

    Thank you!