Question about "Payment Submissions"

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    Asked on October 18, 2013 at 01:56 PM


    I recently came across JotForm and I am very excited to integrate it in our website for an upcoming bike ride fundraiser.  We were looking for a platform to register participants and collect registration fees, and this seems like a great system.

    However, I am somewhat confused.  I was under the impression that we get 100 submissions per month for free, and since every one of our participants must pay for a registration fee, I *assume* that each one of the 100 can complete the form and use our Paypal link.

    However, now that I have everything integrated and ready to go, I see that there is a separate "Payment submissions" category of which I get 10.  I can find no information on this.  None of the FAQs make any mention of this.

    My question is, does this effectively limit us to 10 form submissions per month??  Or is this an indicator of something else?  We are really hoping that we can still accept up to 100 submissions per month with payment, and not only 10.

    Thanks for your time, I look forward to a response!

    Justin Raymond

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    Answered on October 18, 2013 at 02:36 PM

    Hello, For free accounts you have the limitations of the following

    100 Monthly Submissions,10 SSL Secure Submissions, 10 Receive Payments
    100 MB Available Space
    1 Sub-user Account
    UnlimitedForms, Reports Fields per Form

    You can also see that from our Pricing Page among other Account types that you can choose.

    100 Montlhly submissions are submissions that use the unsecured connection "http://" without any payment integrations

    10 Monthly SSL submissions are forms that are secured and uses the "https://secure" on form domain. Each submission on that condition alone will consume this

    10 Monthly Payment submissions are forms that have any kind of payment integrations like Paypal which upon submission will directly consumes this counter.

    Monthly resets will always be the 1st day of the month.

    If  you need further assistance, please do not hesitate to ask to post here on our forum. Thanks