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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am midway through a campaign and my subscription has failed. I have just tried to 'upgrade' and it won't go through.

    Asked by sparklinghill on October 18, 2013 at 02:00 PM

    I'm getting an "Error Processing Transaction"

    null(PV-44)

    Is what is says at the top of the page.

    Please help!!

    Robin

    250-541-2170 

    Page URL:
    www.sparklinghill.com/bcaacontest

    transaction
  • Profile Image

    Answered by jeanettebmz on October 18, 2013 at 02:51 PM

    Can you please log out your JotForm account, clear your browser cache,

    1. Log back in, click on Account

    2.Got to Upgrade

    3. Select the Plan of your preference

     

    Let us know if further help is needed

  • Profile Image

    Answered by sparklinghill on October 18, 2013 at 03:12 PM
    Still getting the same error...
    ROBIN BAYCROFT | MARKETING & MEDIA RELATIONS
    SPARKLING HILL RESORT
    888 SPARKLING PLACE | VERNON | BC | V1H 2K7
    250.541.2170 D | 250.503.7242 C | 250.275.1610 F | sparklinghill.com
    Keep up with us: cid:image001.png@01CC93ED.ACC781B0cid:image002.png@01CC93ED.ACC781B0
    SparklingHill.gif
    celebrating whole body wellness
    cid:image004.png@01CE6CEC.9BCEB520
    Sparkling Hill Resort 2012 Fodor’s 100 Hotels Winner
    Fodor's 100 hotels were chosen from 4,000 nominations; winners are in 41 countries
    http://www.fodors.com/hotel-awards/2012/
  • Profile Image

    Answered by sparklinghill on October 18, 2013 at 03:25 PM
    I used a different credit card and it worked.
    Thanks
    ROBIN BAYCROFT | MARKETING & MEDIA RELATIONS
    SPARKLING HILL RESORT
    888 SPARKLING PLACE | VERNON | BC | V1H 2K7
    250.541.2170 D | 250.503.7242 C | 250.275.1610 F | sparklinghill.com
    Keep up with us: cid:image001.png@01CC93ED.ACC781B0cid:image002.png@01CC93ED.ACC781B0
    SparklingHill.gif
    celebrating whole body wellness
    cid:image004.png@01CE6CEC.9BCEB520
    Sparkling Hill Resort 2012 Fodor’s 100 Hotels Winner
    Fodor's 100 hotels were chosen from 4,000 nominations; winners are in 41 countries
    http://www.fodors.com/hotel-awards/2012/
  • Profile Image
    JotForm Support

    Answered by Welvin on October 18, 2013 at 04:16 PM

    Great! I can see your subscription now. Please let us know if you need something else.

    Thanks