I've been trying to downgrade my service to "Free" since March ¬.¬

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    Bettyah
    Asked on May 30, 2011 at 12:45 PM

    "Jotform is a monthly subscription service. You may upgrade, downgrade, or cancel your service at any time. When you cancel your subscription you will not lose any of your forms or your data"

    On March 4th i received an email:

    Answered by obi-wan
    I have forwarded your request. You will get an update post as soon as possible

    but they keep charging to my boss's card ... and we are now almost in June o.O

    would it be possible to cancel it now plese?

    Thankyou very much for your time and attention :)

    hope you have a nice day!

     ...

    Beatriz Araiza

  • Profile Image
    NeilVicente
    Answered on May 30, 2011 at 03:36 PM

    Hi Beatriz,

    Upon seeing the old ticket you opened for the cancellation, our fellow support team members have indeed confirmed the cancellation of the subscription. However, for some reason, your account still comes up as Premium. May I know the full name and/or email address used for paying this subscription so I can look it up on Plimus (our credit card payment gateway) and investigate why this is happenning? 

    Thank you in advance for your cooperation. I look forward to hearing your response.


    Neil

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    Bettyah
    Answered on June 01, 2011 at 01:21 PM

    Neil,
    HI!
     
    Thankyou for your response... i'm attaching the subscription order information email
    hope this helps ...
     
    Thnx in advance!!!
     
    Beatriz Araiza

    From: contact@interlogy.com <contact@interlogy.com>
    Subject: JotForm Premium - Monthly Subscription Order Information
    To: therpsichore_2000@yahoo.com
    Date: Tuesday, February 22, 2011, 11:28 AM

    Dear STEPHANIE,
    Thank you for your purchase of JotForm Premium - Monthly Subscription
    Your account should be upgraded to Premium shortly. Should you have any questions please contact us at: contact@interlogy.com
    Sincerely,
    Interlogy LLC

  • Profile Image
    NeilVicente
    Answered on June 01, 2011 at 02:03 PM

    Hi Beatriz,

    I found the subscription information for your Premium account. It appears that the subscription has already been cancelled since March. There should be no reason for the your employer's card to get charged more than once. The total price charged for one month of your Premium subscription is  128.28 MXN. 

    I have reverted your account back to Free status. You will not need to worry about being charged again. Thank you for using Jotform.


    Neil